About us
Frequently Asked Questions
Choosing to work with a Clinical Psychologist is an important personal decision, and it is completely natural to have questions before reaching out. We have answered the questions we are asked most often about our practice, fees, accessibility, and therapeutic approach. If you cannot find what you are looking for, please reach out to us directly—we are always happy to help.
Getting Started & Appointments
No. Most people choose to contact us directly to self-refer. You are welcome to get in touch whether you are seeking individual psychological therapy, AuDHD support, a neuropsychological consultation, or a specialist service.
Note: Some solicitors, case managers, or private healthcare insurers may have their own formal referral processes, so please check your policy or get in touch if you are unsure. You are welcome to request a free, 15-minute introductory phone call to ask initial questions and see if our practice feels like the right fit for you.
Your initial consultation is a collaborative opportunity for us to understand what has brought you to Recall Psychology and what you hope to achieve. We will explore your current difficulties, relevant background, and any questions you may have before discussing together how we might work together effectively.
Therapy Sessions: 50 minutes.
Assessments & Specialist Consultations: Duration varies depending on the nature and complexity of the work. We will always discuss session length and structure with you in advance.
Yes. Alongside face-to-face appointments at our accessible clinic in Whitley Bay (Monkseaton, NE25), we provide secure online appointments for clients located throughout the UK (typically via healthcare-compliant Microsoft Teams or Google Meet platforms).
Fees & Health Insurance
Individual Psychological Therapy: £125 per 50-minute session.
Specialist Services: Fees for neuropsychological assessments, expert witness instructions, clinical supervision, consultancy, and bespoke training vary based on complexity. Please get in touch for a personalised quotation.
We are registered with several major private healthcare providers. Please contact us directly to discuss your specific insurer and policy. In most cases, services are paid directly by you and reclaimed from your insurer, subject to the terms of your individual policy.
Therapy sessions are paid in advance of your appointment to reserve your session time. Payment is made via bank transfer or PayPal. Full payment arrangements will be explained clearly when your appointment is confirmed.
Appointments cancelled with more than 48 hours’ notice can be rearranged without charge. Appointments cancelled with less than 48 hours’ notice, or missed appointments, are charged in full, as that time slot has been reserved exclusively for you.
About Our Services
There is no set number of sessions. Some people attend for a short period to work through a specific life transition or sleep difficulty, while others choose longer-term therapy to explore complex experiences, chronic illness, or trauma. We review your progress regularly together to ensure therapy remains helpful and meaningful.
You do not need to figure this out on your own. Rather than offering a rigid, one-size-fits-all model, we develop an individual psychological formulation and draw on evidence-based therapies—including Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Compassion-Focused Therapy (CFT), EMDR, and CBT for Insomnia (CBT-I)—depending on your unique needs.
No. Recall Psychology does not currently provide formal diagnostic assessment reports for ADHD or autism.
However, we provide specialist neurodivergent-affirming therapy, AuDHD coaching, and executive functioning support. We are also very happy to talk through diagnostic pathways and signpost you to trusted, high-quality assessment providers if you wish to pursue a formal report.
Yes, where appropriate. Partners, family members, or carers can be involved in consultations where it supports your therapeutic goals. We will discuss this with you in advance to ensure it aligns with your care plan.
Confidentiality, Privacy & AI Policy
Yes. Everything discussed during your sessions is treated confidentially. There are a small number of exceptional circumstances where we have a professional or legal duty to share information—such as where there is a serious risk of harm to yourself or others, safeguarding concerns, or a court order. Wherever possible, we will discuss this with you before taking any action.
It is generally considered good clinical practice for your GP to be aware that you are receiving psychological support. We usually recommend that you inform your GP directly if you feel comfortable doing so. We will discuss this with you during your initial consultation and will not share information with your GP without your consent, unless legal or safeguarding requirements apply.
Recall Psychology Limited is registered with the Information Commissioner’s Office (ICO) and strictly complies with UK GDPR and data protection legislation. Clinical records are stored securely using encrypted, password-protected systems.
Yes—but strictly to support administrative efficiency, never clinical judgement.
Recall Psychology may use secure, GDPR-compliant transcription and administrative AI tools to assist with tasks such as transcribing dictations or formatting administrative drafts.
AI Administrative Support ➔ 100% Practitioner Review ➔ Approved Clinical Document
Under our strict policy:
- Strict Anonymisation: Only anonymised information is processed unless the platform is demonstrably GDPR-compliant.
- Zero Clinical Decision-Making: AI is never used to formulate diagnoses, make clinical decisions, offer psychological opinions, or replace professional expertise.
- Human Expertise: Every clinical letter, report, or document is personally reviewed, edited, and approved by your Clinical Psychologist before it is finalised or shared.
Location & Practicalities
Yes. Our Whitley Bay practice (NE25) offers street-level access, wheelchair-accessible consulting rooms, and accessible ground-floor toilet facilities.
Yes. Free on-street parking is available close to the clinic on St Ronan’s Road and surrounding streets. We are also just a short walk from Monkseaton Metro Station.
Your privacy is our priority. If we meet in a public place (such as in Monkseaton village or at a local coffee shop), your Clinical Psychologist will not approach or acknowledge you first to protect your confidentiality. If you choose to say hello, we will naturally respond, but we will always follow your lead.
How to Make a Referral
Getting started is straightforward. You can contact Recall Psychology directly by telephone, email, or via the contact form on our website. We will discuss your needs, answer any initial questions, and help you decide the best way forward.
- For Professionals: If you are a healthcare professional, solicitor, case manager, insurer, or organization wishing to instruct or refer a client to Recall Psychology, please get in touch to discuss your specific requirements.